Policies

FAQ

Shipping Information

Shipping in USA

Shipping prices are flat rates in the continental US. Purchases $100 and up are Free! Shipping options will show at final check out.

Shipping Internationally

We ship internationally!  The shipping rates are calculated at checkout. Please contact us if you have any questions.

How long will it take to get my package?

Allow 2-4 business days to process your order.  Once your order is processed, you will receive and email with your tracking number.

Lost or Late Packages

We cannot control or take responsibility for packages lost in transit or for any weather delays or other issues that are out of our control. If your tracking number is not providing enough information, please contact your local Post office, Mail Carrier or delivery provider. They can access more information for you.

  • Once packages leave us, it is 100% in the care the delivery provider to deliver the packages to you.
  • Ensure you provide us with your correct address according to USPS and or delivery provider. We do not take responsibility for incorrect addresses. If you notice and error, please email us ASAP and we'll do our best to sort it out for you!
  • Check with your neighbors. They sometimes have packages. Check with your mail carrier, your doorman and of course your local post office or delivery provider.

We will try our best to help you track your order.  Keep in mind, we can only access the tracking information provided.

Ordering Information

Return Policy

We do not accept returns of opened or used products.  We strongly suggest you contact us about trial sizes prior to purchasing full sizes if you are unsure about a color.  Email us at hello@momibeauty.com

We respectfully ask you to please keep in mind, we are a small independent business and cannot re-purpose or re-stock returned products for hygienic reasons. We strongly suggest and ask that you carefully read all ingredients before purchasing and if you have any questions, please email us at hello@momibeauty.com

We appreciate honest and respectful communication, and we may be able to work with you 🖤 

Return Process

If you wish to return an item, please contact us at hello@momibeauty.com to ensure we can accept your return. We will provide you with a return address and strongly suggest a tracking number to ensure safe delivery in order for us to refund your item.

If you would like assistance with a shipping label, please let us know. We can provide a label with tracking for you and deduct the shipping cost from your refund. 

*Please note items purchased on sale, purchases made with our gift card or limited edition price are a final sale

We get that sometimes we simply have a change of heart 🖤  If you change your mind and wish to cancel AFTER your order has been processed and en route to you, please note the next steps:

Cancellation of Orders

If you wish to cancel BEFORE we have sent goods, you must email us ASAP. If your order has not been sent, we will cancel your shipment. If your package has already shipped, we will not be able to refund your shipping cost and we kindly ask you return the package to us unopened. You will receive your refund when we we receive the unopened package. We process refunds fairly quickly. *Please note, the actual time it takes to receive the refund will depend entirely on your bank or financial institution. 

Damaged Products

If a newly ordered product has been damaged in transit to you or is faulty, please email us at hello@momibeauty.com within 48 hours. We will arrange a replacement for you. Please return the damaged item by regular post and we will refund you for standard USPS rate and send you a replacement of the same item without further postage charge.

Ordering Policies

Travel sizes as well as Mini trial sizes are offered for sale to help customers in choose the correct shade(s) and we will not accept repeated or multiple orders for samples of the same shade.  We reserve the right to decline any order.  All orders are accepted subject to our Terms and Conditions of Sale. MO MI Beauty will not be liable for orders delivered to incorrect shipping addresses which have been provided by the customer at the time of ordering so please make sure your details are correct when you place your order.

Product Information

We are 100% cruelty-free & VEGAN-friendly.
NO animal products are used in any of our products.
We NEVER test on animals.
Made in the USA
Product color representation

Please note that while we’ve tried to represent colors as accurately as possible they may vary slightly from the way they appear on your computer monitor. As we are unable to accept returns on opened products we highly recommend that you contact us to order SAMPLE SIZES if you are unsure about any of our color.

Consumer Awareness

MO MI will not be held responsible for any allergic reaction to any of our ingredient or product we offer.  Individuals are responsible for reading & researching all ingredients and to determine with your doctor or medical professional if they are suitable for you. We also recommend checking with your veterinarian before using the dog shampoo on your dogs to ensure they do have any skin allergies or sensitivities to any of the ingredients. By purchasing any products from MO MI you accept responsibility that we are not liable for any reactions. We advise checking with your doctor or medical professional before using any of the products we offer before you purchase on our website or those of our verified retail partners.

We love flower botanicals and essential oils. However, we strongly recommend that you consult your doctor and/or health care practitioner if you to determine if this product is right for you or are pregnant, nursing or planning to become pregnant. We also suggest checking with your veterinarian before using on your dogs. MO MI by Modern Minerals does not prescribe any treatment, nor diagnose any condition. Our products are for external cosmetics use only.

Please be aware that ingredient lists may change or vary from time to time. Please refer to the ingredient list on the product package you receive for the most up to date list of ingredients.

The FDA has not evaluated the statements on this website. No claims are made as to the medicinal value of any products. The information presented here is for educating our customers about the traditional uses of essential oils, gua sha, combing therapy and is not intended to diagnose, treat, cure, or prevent any disease. You are responsible for understanding the safe application of these products. If you have any questions, please call or email us for further information.

* If you have any allergies, please read our ingredients and consult with your doctor or health care professional before purchasing and before using any of our products. 

When using mineral powders, we advise avoiding inhalation, direct contact in eyes and not for ingestion.  With all our our products, if irritation occurs, discontinue use immediately and contact a physician.

Product containing Ultramarine Blue, Ultramarine Violet, Ultramarine Pink, Ferric Ferrocyanides, are NOT approved for usage on lips.

General Policies

Collection of Personal Information

By providing us with information though modernmineralsmakeup.com and/or momibeauty.com, we respect your privacy. We will not provide your information to other parties for their use in marketing their products or services.

We do not collect personally identifiable information about you, except when you provide it to us. To protect your personal information, users registering at the website must also enter a user name/email address and password. If you would prefer that we not collect any personally identifiable information from you, please do not provide us with any such information.

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive a welcome email to confirm registration. We may also contact you to respond to product questions or concerns that you may express. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that MO MI by Modern Minerals offers its customers.

Copyright

All designs, text and graphics contained in this website and blog and all other social media platforms are the copyright of MO MI Beauty, MO MI by Modern Minerals and Modern Minerals Make up. No part of this website may be copied or adapted without the prior written consent of Mo Mi by Modern Minerals. All information and content available on the Site and its look and feel, including but not limited to trademarks, logos, service marks, text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation and organization thereof (collectively, the “Content”) is the property of Mo Mi by Modern Minerals Make up, is protected by Canada, United States and international laws, including laws governing copyrights and trademarks.

Products for Personal Use

The products and services available on the Site, and any samples thereof we may provide to you, are for personal use only.  You may not sell or resell any of the products or services, or samples thereof, you purchase or otherwise receive from us.  We reserve the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our policies.

Information Accuracy

We attempt to be as accurate as possible when describing our products and colors on our Site; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors, information or other content available on the Site are accurate, complete, reliable, current, or error-free.

Indemnification

You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable attorneys’ fees, resulting from any third party claim, action, or demand resulting from your use of the Site or breach of these Terms and Conditions. You also agree to indemnify us for any loss, damages, or costs, including reasonable attorneys’ fees.

Link to Third Parties

We are not responsible for the content of any other websites, blogs or social media accounts that have linked to or from the our website. Links appearing on the Site are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. By linking to or from any external website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, website pages or any other websites linked to or from the Site, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages, blogs, social media and websites, including, without limitation, their privacy policies and terms and conditions. Carefully review the terms and conditions and privacy policies of all external website pages and other websites that you visit.

MO MI reserves the right to change our terms and conditions at any time.